10% discount book
One Size Fits One : Building Relationships One Customer and One Employee at a Time
Breaking Out of Plastic Prison : A 10-Step Program to Financial Freedom
The Sex of Things : Gender and Consumption in Historical Perspective
Restaurant Basics : Why Guests Don't Come Back...and What You Can Do About It
The Soul of the New Consumer : Authenticity - What We Buy and Why in the New Economy
Consumer Behavior and Marketing Action
Consumer Culture and Modernity
The Economic Way of Looking at Behavior : The Nobel Lecture (Essays in Public Policy, No. 69)
Customer-Focused Quality : What to Do on Monday Morning
The Business of Children's Entertainment (The Guilford Communicaiton Series)
Bottom Line Personal Book of Bests : Inside Information from America's Leading Experts
Consumer Behavior: Buying, Having, and Being
Measuring Customer Satisfaction (A Fifty-Minute Series Book)
Designing Feedback : Performance Measures for Continuous Improvement (Crisp Management Library)
How Consumers Pick a Hotel : Strategic Segmentation and Target Marketing
We are in association with Amazon.com. These books are for sale at 10% discount. Click on the book title for more details.
Customer Service and Shipping
Amazon.com provides excellent customer service and a wide range of shipping options to both U.S. and worldwide customers.
Credit Card Security and Privacy
Amazon.com offers customers a safe option for Internet purchases: The Netscape Secure Commerce Server, which encrypts any information a customers types in. If customers prefer not to submit their payment on the Internet, they can phone or fax their credit card number to us, or pay by check.
Returns Policy
Our returns policy is simple.
Within 30 days of receipt of your order, you may return any of the following items for a full refund:
Please note that we can process returns and refunds only for items purchased from Amazon.com.
You can also cancel unshipped items.